Refund policy
Return Policy
We offer a 14-day period for exchanges or store credit.
Eligible Items: Full-priced, unused items in their original condition, with the receipt and original packaging.
Time Frame: 14 days from the date of purchase for in-store purchases, or 14 days from the delivery date for online purchases.
Return Condition: We do not accept returns of used, damaged, or unclean items.
Return Timeline: Returns must be in the mail on their way back to us within 7 days of our approval of a return (based on the date on the postmark).
Shipping: Return shipping is the customer's responsibility.
Final Sale: Items on sale or promotion are final sale and cannot be returned.
Restocking Fee: A 10% restocking fee will be deducted from the refund amount.
Returned or Undeliverable Packages:
If a package is returned to us because the shipping address provided at checkout was incorrect, incomplete, or the package went unclaimed, the customer is responsible for the full standard shipping fee to have the order sent again. This applies to all orders, including those that originally qualified for free shipping.
Once the returned package reaches us, we will contact you with two options:
Reship the order. You pay the full standard shipping fee for the destination, and we send the order to a corrected address.
Refund the order. We issue a refund for the product value only. The original shipping cost is non refundable, and any free shipping that was applied to the order will be deducted from the refund at our standard shipping rate.
To avoid this, please review your shipping address carefully before completing your order.
Gift With Purchase Return Policy:
When returning items purchased during a promotion that included a free gift:
The free gift must be returned in its original, unused condition and packaging.
If the gift is not returned, the retail value of the gift will be deducted from your refund.
If your return reduces your original purchase below the promotion threshold, the gift must also be returned or its value will be deducted.
When returning items purchased during a promotion that included a free gift:
The free gift must be returned in its original, unused condition and packaging.
If the gift is not returned, the retail value of the gift will be deducted from your refund.
If your return reduces your original purchase below the promotion threshold, the gift must also be returned or its value will be deducted.
If you are making a partial return and your purchase still meets the promotion threshold, you may keep the gift.
We appreciate your understanding. This ensures fairness to all customers participating in our promotions.
International Orders: VAT and Duties
For orders shipped internationally, any VAT, customs duties, or import taxes paid at the time of delivery are not refundable by us. These charges are collected by your country's customs authority, not by our store.
If you return an item and wish to recover these charges, you will need to apply directly to your local customs agency for a refund. We are happy to provide any documentation you may need to support your claim, such as a copy of your original invoice or proof of return.